Customer Care
At Raw Society, we take pride in the quality of every product we create. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
To be eligible for a return or exchange, your item must:
1. Be returned within 14 days of receiving your order.
2. Be unworn, unwashed, and unused.
3. Have all original tags attached.
4. Be returned in its original packaging.
5. Show no signs of wear, damage, stains, perfume, or deodorant marks.
Items that do not meet these conditions may not be eligible for a return or exchange.
Exchanges
If you'd like to exchange your item for a different size or colour, we'll be happy to assist, subject to product availability.
If your requested item is unavailable, our support team will help you find the best alternative.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please include:
1. Your order number.
2. Clear photos showing the issue.
3. A brief description of the problem.
We'll work to resolve the matter as soon as possible.
Return Shipping
If the return is due to a manufacturing defect, a damaged item, or an error on our part, Raw Society will cover the return shipping costs.
If you're requesting a return or exchange for personal reasons (such as changing your size or preference), the applicable return and exchange shipping fees will be the customer's responsibility.”
At Raw Society, we take pride in the quality of every product we create. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
To be eligible for a return or exchange, your item must:
1. Be returned within 14 days of receiving your order.
2. Be unworn, unwashed, and unused.
3. Have all original tags attached.
4. Be returned in its original packaging.
5. Show no signs of wear, damage, stains, perfume, or deodorant marks.
Items that do not meet these conditions may not be eligible for a return or exchange.
Exchanges
If you'd like to exchange your item for a different size or colour, we'll be happy to assist, subject to product availability.
If your requested item is unavailable, our support team will help you find the best alternative.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please include:
1. Your order number.
2. Clear photos showing the issue.
3. A brief description of the problem.
We'll work to resolve the matter as soon as possible.
Return Shipping
If the return is due to a manufacturing defect, a damaged item, or an error on our part, Raw Society will cover the return shipping costs.
If you're requesting a return or exchange for personal reasons (such as changing your size or preference), the applicable return and exchange shipping fees will be the customer's responsibility.”