Orders

How do I know which size to choose?

Each product includes a detailed size guide to help you find your ideal fit.

Can I change or cancel my order?

Orders can only be changed or cancelled before they are processed for shipment. Please contact our support team as soon as possible if you need to make any changes.

Will sold-out products be restocked?

Some of our core essentials may return, while limited-edition drops may not be restocked. Follow us on Instagram and subscribe to our newsletter to stay updated on future releases.

Shipping

How long does shipping take?

Cairo & Giza: 1–2 business days
Alexandria: 2–3 business days
Other governorates: 3–5 business days

How much does shipping cost?

Shipping fees are calculated at checkout based on your delivery location.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive a confirmation email or message containing your tracking information.

Returns & Exchanges

Can I return or exchange my order?

Yes. Eligible items may be returned or exchanged within 14 days of receiving your order, provided they are unworn, unwashed, and returned with their original packaging and tags.

How long do refunds take?

Once your return has been received and approved, your refund will be processed through the original payment method. Processing times may vary depending on your payment provider.

What if I receive a damaged or incorrect item?

Please contact our support team within 48 hours of receiving your order, including your order number and photos of the item, so we can resolve the issue as quickly as possible.

Products

How should I care for my garments?

Washing at low temperatures, turning garments inside out before washing, and avoiding tumble drying will help preserve the fabric, fit, and print quality.”